Day Two: We attended the opening round table keynote where the attendees determined the topics that were discussed. We had so many valuable conversations and made many new friends, including the CEO of SOCAP, Marjorie Bynum. We had a great discussion on the growth of SOCAP and expanding digital content.
Day Three: We attended more keynote sessions and classes throughout the day. The day came to a close with a sports themed dance party and an announcement that the Jackets swept the Lightning! We thought we should join all the Blue Jackets fans and decided to celebrate at the Big Bang Piano bar. Danny Shaw our COO had a chance to get on stage and play a song. One of our biggest key takeaways from the event was the evolution of customer care through digital analytics.
We are looking forward to the SOCAP Annual Conference which will take place October 20-23rd in Tucson, Arizona. Hope to see you there!